Shipping Policy
Processing and Delivery Timeline
- As we maintain high quality standards, orders take 14-21 business days for processing and delivery.
- While we strive for prompt service, delays can occasionally occur due to unforeseen circumstances or customs clearance.
Shipping Costs
- Enjoy free shipping on all international orders above €150.
- For orders under €150, shipping costs will be calculated at checkout based on your location.
- Shipping rate of €25 for all orders across Europe.
- Shipping rate of €35 for the rest of the world
Customs, Duties, and Taxes
We believe you shouldn’t have to pay extra to receive your handcrafted GAÏA pieces. While we make every effort to ensure your package clears customs smoothly, some countries may impose duties or taxes.
- If you are asked to pay duties or taxes upon delivery, please pay them and keep the receipt. Email us at support@gaiaofficial.co with a copy of your receipt, and we will refund the amount to you promptly.